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Georgia COAM Compliance Guide for Location Owners
Operating Class B COAM machines in Georgia involves more than keeping the games running. Licensing, gross receipts, redemption, reporting, staff procedures and location operations all play a role in maintaining a compliant COAM program.
What Does Georgia COAM Compliance Involve?
Georgia Class B COAM locations operate within a regulated environment overseen by the Georgia Lottery Corporation.
Compliance is not limited to the initial license application. Location owners also need to pay attention to ongoing operating, financial, redemption and reporting requirements.
The exact requirements can change over time, which is why current Georgia Lottery Corporation laws, rules, documents and notices should always be treated as the official source.
Compliance should be part of daily operations—not an annual scramble.
Strong recordkeeping, trained employees, clear redemption procedures and regular review of official guidance can help prevent avoidable problems.
Major Georgia COAM Compliance Areas
Location Licensing
Maintain the appropriate Georgia COAM Location License and keep applicable business information current.
Gross Receipts
Monitor the relationship between Class B COAM revenue and the location's applicable gross retail receipts.
Redemption
Follow current Georgia requirements for lawful Class B COAM redemption, including applicable gift card procedures.
Reporting
Understand the financial and operational reporting responsibilities that apply to the location.
Recordkeeping
Maintain reliable business records that support applicable reporting and compliance obligations.
Staff Procedures
Employees should understand the player-facing procedures they are responsible for following.
Keep Your Georgia COAM Location License Current
A location must hold the appropriate license before making Class B COAM machines available to the public.
Location owners should keep business information current and pay attention to renewal periods, application notices and any requests from the Georgia Lottery Corporation.
- Maintain an active location license
- Monitor renewal requirements
- Keep ownership information current
- Respond to official notices
- Maintain accurate business records
- Review current application guidance
Understand Georgia's COAM 50% Rule
Georgia law limits the amount of a Class B COAM location's quarterly gross retail receipts that may be derived from Class B machines.
Location owners should maintain accurate business records and use current Georgia Lottery Corporation guidance when evaluating the calculation.
Don't wait until the end of the quarter to look at the numbers.
Regular review of both COAM and retail business performance makes it easier to identify potential issues before they become larger compliance concerns.
Georgia COAM 50% Rule ExplainedFollow Current Georgia COAM Redemption Requirements
Georgia's Class B COAM redemption rules changed on July 1, 2026, making gift card procedures particularly important for location owners.
Locations should use current Georgia Lottery Corporation guidance for lawful redemption methods, gift card handling, self-service devices and player-facing procedures.
Gift Cards
Make sure the location's gift card procedures align with current Georgia COAM requirements.
Kiosks
Where self-service redemption devices are used, ensure they are configured and operated in accordance with applicable rules.
Player Signage
Clear instructions help players understand how lawful redemption works at the location.
Train Staff on COAM Procedures
Employees are often the people interacting directly with players, redemption systems and day-to-day location operations.
A compliance program can fail quickly when employees do not understand what they are supposed to do.
- Explain lawful redemption procedures
- Train staff on gift card flow
- Explain kiosk procedures
- Identify prohibited practices
- Provide support contacts
- Train new employees promptly
- Keep procedures consistent
- Update staff when rules change
Keep Accurate COAM and Business Records
Reliable records support both everyday management and compliance reporting.
Retail Sales Records
Maintain the business records needed to support applicable gross receipts calculations.
COAM Records
Keep machine and financial information organized and available when needed.
Official Communications
Retain relevant notices, forms and correspondence related to licensing and compliance.
Your COAM Provider Should Support a Compliant Operation
The relationship between a location and its Master Licensee should involve more than delivering machines.
A strong provider should help the location maintain organized, professional COAM operations and communicate clearly when requirements or procedures change.
- Clear communication
- Service support
- Redemption support
- Account management
- Operational guidance
- Staff communication
- Current resource sharing
- Performance reviews
Service and Compliance Work Together
A professional COAM room should be clean, operational, organized and easy for both employees and players to understand.
Machine Uptime
Broken or poorly maintained equipment can create operational problems and damage the player experience.
Professional Room
Keep the gaming area clean, organized and properly maintained.
Clear Procedures
Employees and players should understand how the gaming and redemption process works.
Changing COAM Master Licensees Also Has a Process
A location considering a new COAM provider should not simply remove existing machines and replace them informally.
Georgia Lottery Corporation provides procedures and forms associated with changing Master Licensees, and the location should also review its existing contract.
Georgia COAM Compliance Checklist
- Confirm location license is current
- Review renewal dates
- Maintain accurate ownership information
- Track applicable retail receipts
- Review the quarterly 50% calculation
- Use current redemption procedures
- Train employees on gift cards
- Keep player instructions visible
- Maintain organized financial records
- Review GLC notices and updates
- Keep machines properly maintained
- Know who to contact for support
Compliance-Conscious COAM Operations
Diamond Amusements believes long-term COAM success requires a professional operation built around service, communication, accountability and current regulatory awareness.
Licensing Support
Help locations understand the process and prepare for Class B COAM operations.
Redemption Support
Help locations implement clearer gift card, kiosk and player-facing redemption procedures.
Service & Uptime
Responsive technical support and preventive maintenance help keep the room operational.
Account Management
Ongoing communication helps identify both operational problems and growth opportunities.
Staff Communication
Clear instructions help location employees understand the processes they interact with every day.
Performance Reviews
Machine performance and room setup should continue to be evaluated after installation.
A good COAM provider should help protect the whole operation.
That means reliable equipment, clear communication, organized redemption, accountable service and a location team that knows what to do when questions arise.
Talk With DiamondExplore Diamond's Georgia COAM Guides
Georgia COAM Compliance FAQs
Who regulates COAMs in Georgia?
Georgia's COAM program is administered through the Georgia Lottery Corporation under applicable state law and regulations.
Do Georgia COAM locations need a license?
Businesses making COAMs available to the public must hold the appropriate Georgia location license and comply with applicable requirements.
What is the Georgia COAM 50% rule?
Georgia law limits the amount of a Class B COAM location's quarterly gross retail receipts that may be derived from Class B machines. Locations should use the current official calculation methodology.
What are the current COAM redemption rules?
Georgia changed Class B COAM redemption requirements effective July 1, 2026. Locations should follow current Georgia Lottery guidance regarding gift cards, lottery products, replays and approved redemption procedures.
Should employees be trained on COAM compliance?
Yes. Employees who interact with players, gift card systems, redemption devices or COAM operations should understand the procedures relevant to their role.
Can my COAM provider give me legal advice?
A provider can offer operational support and point locations toward current official resources, but legal, accounting and formal regulatory advice should come from appropriate professionals and official agencies.
Can I switch COAM providers if I have compliance or service concerns?
Georgia provides a process for changing Master Licensees, but a location should also review its existing contract and follow current Georgia Lottery requirements before making a change.
Looking for a More Hands-On Georgia COAM Provider?
Diamond combines service, account management, redemption support, performance reviews and compliance-conscious operations for Georgia Class B COAM locations.
Talk With Diamond Amusements